The AI healthcare contact center combines artificial intelligence (AI) and machine learning with our core product to enable omnichannel, personalized patient experiences. The solution offers consumers efficient and effective customer support for interacting with healthcare provider organizations.

An agent’s primary focus is to provide the utmost service to any caller or consumer. By introducing fully integrated and advanced AI tools, we allow the agent to focus on the conversation and let the product handle documentation, knowledgebase searching, and suggesting solutions to resolve the issue.

Native AI in the contact center allows healthcare organizations to automate routine tasks, increase patient personalization, and achieve resolutions faster. AI prioritizes continuous improvement, learning from each interaction and resolution.

HIPAA compliance is crucial to protecting patient privacy, ensuring data security, and maintaining legal standards for healthcare organizations. A compliant solution prevents data breaches, safeguards the organization’s reputation, and avoids fines, ensuring sensitive health information is handled securely.

The solution streamlines the patient experience by providing a single view of patient data and automating tasks, workflows, and reporting. The contact center enables agents to handle inquiries, schedule appointments, and manage cases. AI tools can document cases and suggest actions to help agents focus on the most important thing —the relationship with the consumer. Consumers can interact with their healthcare providers through their preferred voice channel.

Integrating the contact center with digital tools enhances patient experience, creates end-to-end journeys, and simplifies data management. Unifying the systems provides a cohesive experience, improves data analytics, and optimizes patient communication efforts.

Yes, the AI healthcare contact center integrates with most EHRs. These integrations enable data consistency and streamline information access, providing efficient workflows and an improved patient experience while remaining compliant.