innovaccer's consecutive KLAS victories

‍the KLAS stamp of approval: why it matters

If you've spent any time in healthcare, you know that KLAS Research isn't just another analyst firm – it's the gold standard for healthcare technology evaluation. Health systems nationwide use KLAS as the ultimate thought leader when making critical technology decisions.

KLAS takes a unique approach by evaluating software features and collecting vendor materials while also talking directly to healthcare executives and professionals who use the solutions daily. The voice-of-customer methodology provides an unfiltered view of how technologies perform in real-world healthcare settings.

When a solution earns a Best in KLAS designation, it signals to the entire industry that this technology doesn't just promise results- it delivers them. 

numbers don't lie: from 93.6 to 94.5

Innovaccer's journey with KLAS in the CRM category tells a compelling story of continuous improvement. In 2024, the CRM solution scored an impressive 93.6 out of  100. Fast forward to the bar has been raised even higher with a 94.5 score.

The improvement represents Innovaccer's ongoing commitment to refinement and excellence. In an industry where even maintaining high performance is challenging, Innovaccer’s CRM has managed to enhance its offering year over year.

innovaccer's 2024 Best in KLAS CRM achievement

When Innovaccer first claimed the top spot in the CRM category in 2024, it wasn't just about the impressive 93.6 score. What truly set Innovaccer apart was its performance across all customer experience pillars – scoring 90+ in Culture, Loyalty, Operations, Product, Relationship, and Value. 

The 2024 recognition followed Innovaccer's strategic acquisition of Cured, a leading healthcare digital marketing and CRM platform. This move significantly enhanced Innovaccer's capabilities, bringing additional patient engagement and digital marketing expertise to its already robust platform.

As Abhinav Shashank, cofounder and CEO of Innovaccer, noted after the 2024 win: ‘Buoyed by the recent addition of Cured, a leading digital marketing and CRM platform for healthcare, to the Innovaccer family, we are now more motivated than ever to put our customers first and help them deliver enhanced health outcomes.’

innovaccer's 2025 best in KLAS CRM success again

With a score of 94.5, Innovaccer didn't just defend its title—it strengthened its position at the top. The 2025 success reflects how Innovaccer's Healthcare Experience Platform (HXP) has evolved year to year. What started as a powerful CRM solution has matured into a comprehensive platform that transforms patient engagement strategies and streamlines care coordination while providing actionable insights for healthcare providers.

“This recognition is a meaningful reminder of the real-world impact our CRM solutions create,” said Abhinav Shashank about the 2025 win. “We have seen our customers achieve improved patient engagement and streamlined care coordination, and we remain committed to enhancing their success.”

the road ahead: building on success

Innovaccer's back-to-back Best in KLAS victories represent a trajectory of continuous improvement and innovation in healthcare CRM. As healthcare organizations increasingly focus on patient engagement and experience, Innovaccer's platform offers a proven foundation for these critical initiatives.

For healthcare leaders looking to enhance their patient engagement strategies, Innovaccer's consistent performance in the KLAS ratings offers a compelling case study on how the right technology partner can drive meaningful outcomes.

Want to learn more about how Innovaccer's award-winning CRM solution can transform your patient engagement strategy? Schedule a demo today!